At Weldin Equipments, we strive to ensure that you are fully satisfied with your purchase. However, if you are not satisfied with the product you received, we’re here to help. Please carefully review our Return and Refund Policy below.
1. Eligibility for Returns
We accept returns for products purchased directly from Weldin Equipments under the following conditions:
- The item must be unused, in the same condition you received it, and in its original packaging.
- You must initiate a return within [Insert number] days of receiving the product.
- Proof of purchase, such as a receipt or order confirmation, must be provided to process the return.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order items
- Items marked as “final sale” or “non-returnable”
- Products damaged by misuse, improper installation, or other factors outside our control
- Products missing essential parts, documentation, or original packaging
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email or call our customer support team at [Insert Email Address] or [Insert Contact Number] with your order details and reason for the return.
- Receive Authorization: Once we review your request, we will provide return instructions, including a Return Authorization (RA) number.
- Ship the Item: Package the item securely and send it back to us at the address provided, using a trackable shipping method. The shipping cost for returning the item is the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).
- Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund or exchange will be processed as per your preference.
4. Refunds
Once your return is approved, refunds will be issued to the original payment method. Please note the following regarding refunds:
- Processing Time: Refunds typically take [Insert number] business days to process, depending on your payment provider.
- Deductions: If applicable, shipping fees, handling charges, or restocking fees may be deducted from your refund.
- Non-Refundable Costs: Original shipping costs and any customs duties or import taxes paid are non-refundable.
5. Exchanges
If you would like to exchange an item for a different one (e.g., different size, color, or product), you must return the original item and place a new order. Exchanges are subject to product availability.
6. Defective or Damaged Products
If the product you received is defective or damaged, please contact us immediately at [Insert Email Address] or [Insert Contact Number]. We will arrange for a replacement or provide a full refund, including any return shipping fees.
7. Cancellation Policy
You may cancel your order before it has been processed or shipped. Once the order has been shipped, it can no longer be canceled, but you can initiate a return following the steps outlined above.
8. Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact our customer service team:
kamran@weldinequipments.com weldinindia@gmail.com
+91 8169493708 +91 7893419333 +91 9324847364